FAQs

How much is the walk-in fee?

Please check our Hours & Admission page HERE. 2 parents/caregivers are always FREE per family! (*3rd adult is $5.99)

 

What forms of payment are accepted?

We accept cash, Visa, MasterCard, American Express, and Discover card as payment options. No personal checks are accepted.

 

Where are you located?

We are conveniently located at 9309 Snowden River Parkway, Columbia, MD 21046. You can find us between the large blue EZ Storage facility and Lincoln Tech Culinary School, just behind Goldfish Swim School, Launch, and Black Flag Brewery Co.

 

When can I come in for open play?
We offer open play 7 days a week during all hours of operation! Unlike other facilities, there are no time restrictions. We accept walk-ins everyday (except on days when parties are booked at capacity).  

 

When are you open? 

Our hours of operation are Monday-Saturday 9am-8pm and Sundays 11am-7pm. Our peak hours are weekdays after 4pm and weekends.

Can I drop off my children?
No. Parents must remain on the premises at all times.


Are there limits on how long we can stay and play?
No! Admission to Hyper Kidz offers UNLIMITED open play 7 days a week. Just come in and play!

 

Is the play equipment safe?                             

Yes! Our cutting-edge soft play equipment is custom designed for everyday indoor use for children. Each piece of equipment undergoes rigorous testing for all ages before it is purchased for use in our facility. Further, County inspectors ensure all equipment meets International Building and Safety Code regulations. At Hyper Kidz, all equipment is anchored to the floor, wall, and/or ceiling to provide safety and stability. All entrances, exits, slides, tunnels, and plastic balls are wiped down every day and each piece of equipment is cleaned, inspected, and maintained on a daily basis by a dedicated staff member. Unlike anything you have ever experienced, Hyper Kidz offers a safe and fun space for the entire family!

 

Are socks required?

Yes! Socks are required at all times for children and adults upon entrance into the facility. Hyper Kidz staff members are even required to wear socks at all times. But unlike other facilities, we don't insist that you buy ours. Bring/wear your own socks! Socks are also available for purchase for $2.99.

 

Are adults required to signed a waiver?

Every guest of Hyper Kidz must sign a waiver. All guests 17 years of age and under must have a waiver completed and signed by a parent/guardian. For your convenience, family members ages 17 years and younger may be included on the same waiver. All Adults must sign an adult waiver. This also helps us to maintain an accurate headcount so that we know how many people we have in the facility at all times. Once a Hyper Kidz waiver has been completed, it lasts for 36 months. Save time at the door and fill out your waivers ahead of time HERE.

Does Hyper Kidz sell food?

We do not sell hot food, but we sell a large variety of snacks and beverages such as cookies, chips, Goldfish, Cheezits, Nutri Grain bars, rice krispie treats, fruit cups, fruit snacks, Dippin' Dots, water, juice boxes, soda, chocolate and vanilla milk, snapple, coffee, and tea.
 

Are there any age or height restrictions?

Overall, Hyper Kidz is designed for children ages 0-13. Inside our facility are 3 separate “Play Zones”. Each zone has custom-designed play equipment suitable for different age groups. The designated zones help to separate the play needs of different developmental stages of children: “Big Kid Zone” is designed for children ages 4-13 and features a 4-level play structure filled with various play activities, slides, and obstacles; “Kid Zone” is suitable for children ages 2-7 and features a Balloon House, soft play equipment with slow moving parts, a light up wall, and slides; “Mini Zone” is  self-contained playspace designed for babies, crawlers, and toddlers ages 0-2. Mini Zone features interactive soft play equipment that is low and mounted to the ground with no sharp edges to support the fine and gross motor play and developmental needs of young children.

 

Can adults play on the equipment?

Adults can use the play equipment in Big Kidz Zone and Kid Zone as long as they are within the manufacturer’s guidelines for height and weight, as indicated on posted interior signs. However, the equipment in Mini Zone is not suitable for older kids or adults. Adults can be in Mini Zone, but cannot play or sit on the attractions.

Will Hyper Kidz provide supervision in the play areas?

In all play zones, our trained, dedicated, and friendly Floor staff  provide general oversight for safe use of the play equipment in the play areas. Our Floor staff do not supervise, monitor, or discipline children. All children should be supervised at all times by a parent or guardian. For your convenience, we offer seating in all areas with a direct view of the play zones.

Is alcohol served or allowed?
No. Hyper Kidz is a family play facility, so alcohol (including wine) is prohibited.

 

Are gratuities (tips) appropriate?

Yes! Gratuities for our staff are always welcome!

 

Can a child play while wearing a cast?

No for play, yes for parties! For safety reasons, any child wearing a cast or other motion-limiting medical device (splint, sling, or brace) will not be permitted to participate on the play equipment. While we welcome them to attend parties and use other stationary play activities, they will be prohibited from playing on the equipment. We will not charge for their admission.

 

What type of safety instruction is provided?

Safety rules and instructions are posted throughout the facility and will be explained and enforced by dedicated floor staff.

 

What happens when you reach capacity?

Hyper Kidz has an occupancy capacity as per County fire code regulations. When we reach capacity, no additional guests will be allowed to enter the facility for a period of time until guests leave. Birthday party guests are accounted for in the occupancy count. Should we reach capacity, notice of capacity and status will be communicated and advertised via our front desk staff, social media platforms, website, and all incoming phone calls. Internally, capacity and occupancy control are monitored by staff and managers at all times. Staff continuously count occupants in each area as per their training and posted occupancy signs. Staff will redirect guests to other play areas once an area meets its occupancy load. Check current capacity status by clicking on our Facebook page HERE (especially during peak hours/days (weekdays after 4pm and weekends). 

 

How will I know when you are open during inclement weather?
Notice of opening during inclement weather will be communicated via this website, our social media platforms (Facebook, Instagram, Twitter), and incoming phone inquiries. If roads are safe and our parking lot is clear, we will be open on snow and rainy days! Check opening status by clicking on our Facebook page HERE.

 

Can I leave and come back later in the day?
Re-entry may be permitted based on capacity.

 

Do you have lockers?
Yes, we have lockers to secure your belongings while you play with your children.

 

Do you have a Lost and Found?
Yes. If you think you may have lost something here, please contact us as soon as possible so that we can try to locate the item. Please note that we only keep lost property for one month, thereafter all is donated to charity.

 

Do you offer free Wi-fi?
Yes! We have complimentary wifi throughout the facility for your convenience. Why not check your email or get some work done while your children play?

 

Are there arcade-style or token games to play?
No. At HyperKidz, we are committed to promoting good old-fashioned social and interactive play. You will not find game consoles, tablets, arcades, or computerized games here. While we value the use of technology, it is our mission to provide a safe, clean, and fun indoor play and social experience that requires interaction among children and teaches them communication, problem-solving, sharing, taking turns, trial and error, cause and effect, self-restraint, self-control, empathy, expression of emotion, compassion, sensory integration, fine and gross motor skills, and so much more. You will be amazed at the power of play!

 

Can we bring our own food? 
Yes and No. We understand the feeding needs of young children.  Parents may bring snacks for their children. However, due to the local Health Code, no other outside food or drinks are allowed. Also, we are a nut-free facility, so please do NOT bring any food items that contain nuts. If you want additional food items such as pizza, wraps, drinks, and other snacks, we have those available for purchase. 

 

Do you have wheelchair and/or stroller access?

Yes. However, we encourage families to leave strollers in the car whenever possible.

Does Hyper Kidz offer Military discounts?
Yes, or course! We offer all Active Duty Military members a 10% discount on all walk-in admissions and parties.


Can I leave a review?
Yes, we always welcome and value customer feedback. Please leave your reviews on our Facebook page HERE, Yelp, or Google.


How can I report a problem?
We are committed to providing families with the highest standard of service, but if something goes wrong, please ask first to speak to the manager on duty to see if it can be resolved. If not, you can email us at columbia.events@hyperkidzplay.com providing details of the problem. We aim to respond to all written notifications within 48 hours of receipt.


Our school/program is looking for a fundraiser. Can you help? 
We get this request OFTEN! Call us at 410-844-6841 or email us at columbia.events
@hyperkidzplay.com so we can discuss your specific needs. In general, we donate 25% of all proceeds to your organization when your participants provide us with a flyer stating that they are with you.

My question wasn’t answered here. What should I do?
Send us an email at columbia.events
@hyperkidzplay.com or give us a call at 410-844-6841. We are happy to help answer any questions you may have in order to provide you with the best play or party experience possible!

Birthday Party FAQs

What time should my guests and I arrive at the party?

We ask that you and your guests arrive no more than 10 to 15 minutes prior to your scheduled party to allow time for check-in.
 

What are the rules for the deposit?

A $150 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party, by cash or credit.  If you provide at least 14 days’ notice, you may reschedule your party and apply your deposit to any available date or time within the next 2 months.  Any party cancelled with less than 14 days’ notice will forfeit their deposit. We will work with you on rain or snow delays and do not count that as a cancellation.

 

How many guests can I invite?

Please refer to the Birthday Party page HERE to see our different party packages. Additional guests are welcome! There is a charge per additional child over the number included in your party package (adults and children under the age of 1 are not counted in the headcount). Do your best to estimate how many children will be attending. We will do an actual headcount at the end of your party to get a final count of children in attendance. If you are inviting more than 35 guests, please let us know at least 10 days prior to your party. Please keep in mind that we can only fit a maximum of 45 people total in the party room (kids and adults) at a time.
 

What is included in my party?

Parties are 2 hours and consist of 1 hour and 15 minutes of open play for all guests (including a dance party on our LED dance floor honoring the birthday child), followed by 45 minutes in a private party room for pizza and cake, and a personalized Party Host. All party packages include 2 slices of pizza per child (cheese or pepperoni), drinks, tablecloths, plates, napkins, and utensils. The birthday child will receive a free pass for a future Hyper Kidz visit and a special gift! Add-ons such as additional pizza/drinks for extra children or the adults, balloons, goody bags, glow necklaces, wraps, chicken tenders, fruit tray, veggie tray, ice cream cups, etc. are available for purchase during the booking process or at a later time up until 48 hours before the party. Online or printed invitations are also included free of charge! Cake is not included. You can order a cake online when you book, or you can bring your own cake or cupcakes (no ice cream cake). Please remember to bring a cake cutter and candles.
 

Will there be a Hyper Kidz staff member to assist me in the party room?

Yes. Your dedicated party host will handle every detail of your Hyper Kidz party!

What should I expect during my party?
It is our goal to make your child’s party the best party possible. Your host will take care of everything for you including, set-up, keeping the party flowing, escorting guests where they need to be, ensuring the guest of honor is happy, and cleaning up. Our hosts will work hard for you. Need something? Just ask!

 

How do I schedule a Hyper Kidz party?

For your convenience, you can book your party HERE online or give us a call and we will help you reserve your special event!
 

What food items can be brought into the facility?

Hyper Kidz is a nut-free facility. You may bring a birthday cake or cupcakes for your child’s party (no ice cream cake). No other outside food is permitted. Sparklers or specialty candles (other than the basic ones) are not allowed for safety purposes. They may cause the fire alarm to be set off which may result in having to evacuate the building.


Do you sell any other food besides pizza?

Yes! While we offer a variety of single or multi-topping pizzas, we also offer chicken tenders, turkey wraps, fruit trays, veggie trays, and many other snacks.

Is my party private or will my guests share the play area and party rooms with guests from other parties?

Walk-in guests will be in the play areas, but your party room is 100% private and your party will have their own area to celebrate the special guest. There will also be a customized “dance party” for each guest of honor. Don’t worry, our facility has almost 11,000 sq ft, so there is plenty of room for all!

What if I need to reschedule my party?

We require at least 14 days’ advance notice if you need to cancel or reschedule your party. You may apply your deposit to any available date or time within the next 2 months.  Any party cancelled with less than 14 days notice will forfeit their deposit. We will work with you on rain or snow delays and do not count that as a cancellation. Guests who fail to cancel (no call/no show) will be charged for 100% of the total party price (no exceptions).

 

Can I have a craft activity during the party?

Because of the potential damage to our facility, we do not allow any craft projects involving pens, markers, glue, sand, or glitter.
 

Do you have a cake vendor that I can order a cake from?

Yes! We are proud to have Kupcakes & Co. as our cake vendor. You can order one of their delicious cakes or cupcakes online through our party booking portal.


Can I use my own decorations and/or paper products in the party room?

Although tablecloths and paper products are included in the party package, you are welcome to use your own themed table top decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas.

Will the party room be available for us during our open play time?

Typically not, because there will usually be another party in the party room. However, feel free to check at the front desk to see if it is available.

Are there any additional items I need to bring to the party?

If you will be bringing a cake (no ice cream cake), please bring a serving knife, candles, and a lighter (no matches please). For your convenience, we also have candles and serving ware available for your use.

 

Are characters allowed at parties?

Yes! If you are hiring a character (e.g. Elsa, Mickey Mouse, Princess, Pirate), they will only be allowed to come during the 45 minutes in the private party room. Please notify your character and let them know that they must also sign a waiver and must wear socks!

 

What if I am late for my scheduled party time? What if my guests are late?

We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there may be other parties scheduled after your party time, we will be unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time in the play area and, possibly, the party room. If your guests arrive late and you have already started your party, we will escort your guest to your party.

 

What are your weekend party start times?

On Saturdays, our parties begin at 10:15am, with the last party starting at 5:45pm. On Sundays, our parties begin at 11:15am with the last party starting at 4:45pm.

 

What assistance is provided in the party room?

Lots! Your Hyper Kidz Party Host will thoroughly prepare the room so that it is clean, tidy, and organized for your group. Then, your host will setup the party room with any items you may have brought such as cake or cupcakes. We will take care of any items your guests might bring such as cards or birthday presents for the guest of honor! During your time in the party room, your host will be able to provide more supplies, food, or drinks, take care of spills, and be sure that everything runs smoothly for you and the guest of honor!

 

How can I order additional food for our party, goody bags, and other party options?

We will call you 2 days prior to your party to confirm your guest count. At that time, you’ll have an opportunity to order pizza, beverages, goody bags, balloons, and other party options if you haven’t already.

Can I bring my own goody bags and/or balloons?

Yes! You may bring your own goody bags and balloons. However, all balloons must be weighted (tied to a weight) and cannot be distributed individually to your guests. They must remain in the party room and your party host will help transfer them to your car when the party is over. Due to the ceiling height (22 feet) of our main play area, you can see how “escaped” balloons could be a major problem!

Do I need to stay at the party?

The parent(s) of the guest of honor is required to stay at the party. Other parents/guardians are welcome to stay and enjoy the fun, but may also drop off and pick up their children. Taking responsibility for these children will be at the sole discretion of the reserving parents.

 

Can we start in the party room?

No. Because full tummies and climbing, bouncing, spinning, and running don’t mix, our parties must begin in the play area!

Do you provide ice for drinks?

No, but our drinks are cold!

Once in the party room, can guests re-enter the play area?

Yes! Unlike other facilities, Hyper Kidz won’t kick you out after your party. You and your guests can stay and play as long as you want!

How many slices are in a pizza?

Pizzas are cut into 16 “kiddie” slices. 2 pizzas are included in the Super and Mega parties. 3 pizzas are included in the Colossal party.

How much pizza and drinks should I order for the adults?

We recommend one Large pizza for every 5 adults. We will box any leftovers for you to take home. You may also purchase additional drinks for the adults in your group.

 

What beverages do you offer in the party room?

We proudly serve Coke, Sprite, Lemonade, Fruit Punch, juice boxes, water, and juice.

 

What if less/more kids show up on the day of the party after I have placed my pizza, food, drink, or goody bag order?

Unfortunately, pizza orders are placed the night before and cannot be changed on the day of your party. We can box up any leftovers. For goody bags, you are only charged for what you use, so an approximate headcount is okay. You may purchase additional goody bags and drinks on the day of the party.

 

What if there is inclement weather the day of our party?

In the event of inclement weather, we will work with you on a sensible approach taking into account the current weather conditions. If it is necessary to reschedule the party, we will work with you to find a new date that is within three (3) months of the original date. At the time we agree to reschedule the event, the customer is responsible for 100% of the party price.

More questions? Please feel free to call our a Party Specialist at 410-844-6841.

Camps/Field Trips FAQ

Are reservations required for visits from day cares, schools, and camp groups?

We welcome all groups of 10 or more to reserve a Field Trip package! Field Trips must be booked by an established business entiity (i.e. school, camp, organization, agency, team, club, etc.) with a valid Tax ID number. The Field Trip must be paid for by the business owner or operator. If your group is 10 or more, we require a reservation and we can offer a group rate! Due to popularity, we fill up fast during the summer, so contact us as soon as possible so get your group booked to come play at Hyper Kidz! Click HERE to see the Field Trip options. All Field trip package can be booked online HERE.
 

What food items can be brought into the facility?

No outside food is allowed except cake and cupcakes (no ice cream cake). We do NOT allow camps/field trips to bring in bagged lunches. 

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